"Very well-clerked, honest and honourable”. (Chambers and Partners 2008)

Our team

All our staff work together to ensure you get the most effective level of service to meet your needs, whether within the Clerks’ Room or from the administration team. All members of staff are committed to working effectively, and in close co-operation with our barristers, to ensure we understand the needs, and requirements of instructing parties and lay clients.

How we provide the right service for you

We aim to provide you, our clients, with a first class and timely response. Our commitment to delivering the best service possible to you is demonstrated by our management and our clerking/administrative teams. We recognise that the primary function of our staff is to facilitate a successful partnership between the barristers and their clients. We have taken great care to recruit and train a highly experienced, friendly, capable team which works to ensure that the service provided meets the standards to which we are committed.

Our staff are fully committed to providing a high-quality client service, including:

• Prompt, friendly and courteous attention to clients.
• Ensuring that all calls and messages receive a speedy response, normally within the day, but certainly within 24 hours.
• A 24-hour service (outside the office hours of 8.30 a.m. to 6.30 p.m. the clerking team can be contacted on 07831 106972).
• Flexible terms, including fee arrangements tailored to the particular requirements of each individual client.
• Liaison with the High Court and all other courts (e.g. Crown and County Courts) to obtain fixtures or best listing arrangements.

In order to meet the demands of a modern business environment we have, and constantly upgrade, high-calibre IT and other support facilities such as full video and teleconferencing facilities.

Chambers is fully networked, with WiFi areas for clients. All our members have access to their e-mail, both in Chambers and remotely, to ensure speedy exchange of information and documentation. However, we do ask that any e-mail communication containing formal instructions for counsel to act in a professional capacity, should have the word “Instructions” in subject line and should be sent to chambers@2-3gis.co.uk. This will ensure our admin records are kept up-to-date.  Similarly, please ensure any information about the dates of hearings or conferences is sent through to chambers@2-3gis.co.uk.

If you send an e-mail to a barrister from this site, it will automatically be copied to the clerking team.

We aim to keep up with best practice and regularly monitor our internal policies and procedures to ensure they are fit-for-purpose. We are very conscious of the need for confidentiality and also the physical security of all information we hold about you and your matters. We ensure our IT security is robust and we can manage effective information barriers, as required, to allow us to manage potential conflicts.

If you have any further queries please feel free to contact our Chambers’ Director, Lynne Orsborn, on 020 7421 1819 , or by e-mail at lorsborn@2-3gis.co.uk or the Senior Clerk, Martin Hart on 020 7421 1803  or by e-mail at mhart@2-3gis.co.uk.

If you have a complaint about any aspect of our service, please refer to the attached document which contains details of our Complaints Procedure. Thank you.

Our Chambers' Administrator is Rose Vance and you can contact her on 020 7421 1831 or by e-mail at rvance@2-3gis.co.uk.